> ## Documentation Index
> Fetch the complete documentation index at: https://docs.blinkops.com/llms.txt
> Use this file to discover all available pages before exploring further.
# Update Ticket
Update an existing ticket by its ID.
External Documentation
To learn more, visit the [Datto Autotask documentation](https://webservices3.autotask.net/atservicesrest/swagger/ui/index#/Tickets/Tickets_UpdateEntity).
## Basic Parameters
| Parameter | Description |
| ------------------------- | -------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| Company ID | The ID of the company of the ticket. Cannot be changed if the ticket has an associated and posted `TimeEntry`, `TicketCharge`, or `Expense`. |
| Description | The description of the ticket. |
| Due Date Time | The due date and time for the ticket.
This field may be required depending on the ticket’s category configuration:
\* If the ticket category specifies only a due date or only a due time, this field becomes required and must be supplied.
\* If the ticket category (or the user's default ticket category) has both due date and due time configured, this field is optional.
When a ticket is created from a Datto RMM alert and the category defines a default due date/time, Autotask will override the alert’s `Due Date Time` and apply the category’s default. |
| ID | The id of the ticket to update. |
| Impersonation Resource ID | The Autotask resource ID to impersonate when performing API requests. Use this when you need to act on behalf of a specific Autotask user. |
| Priority | The priority of the ticket.
**Note:** If the current priority is inactive, update is allowed if the priority value is not changed, or if priority is changed to an active value. |
| Queue ID | The ID of the queue to assign to the ticket. This parameter is required in cases where the ticket’s category and its `Queue is Required` setting:
\* If the category requires a queue `Always`, this field must be provided.
\* If the category requires a queue `Never`, this field is optional.
\* If the category requires a queue `Required When Primary Resource ID Blank`, the API will require either `Queue ID` or `Resource ID` — and will return an error if both are empty. |
| Status | The status of the ticket. |
| Title | The title of the ticket. |
## Advanced Parameters
| Parameter | Description |
| --------------------- | --------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| Additional Parameters | A JSON object for additional body parameters. Values specified in this parameter will override equivalent parameters.
For example:
\{
"first\_key": 12345,
"second\_key": "some\_value"
}
The object must follow the vendor's structure as defined in the [API documentation](https://webservices3.autotask.net/atservicesrest/swagger/ui/index#/Tickets/Tickets_UpdateEntity). |
| Estimated Hours | The number of hours estimated to finish with the ticket. |
| Issue Type | The type of the issue that is assigned to the ticket. |
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