> ## Documentation Index
> Fetch the complete documentation index at: https://docs.blinkops.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Update Incident

Update an incident by a given incident ID.

## Basic Parameters

<div className="integrations-table">
  | Parameter   | Description                                            |
  | ----------- | ------------------------------------------------------ |
  | First Name  | First name of the customer the incident ticket is for. |
  | Incident ID | The ID of the incident.                                |
  | Last Name   | Last name of the customer the incident ticket is for.  |
  | Urgency     | The urgency level of the incident.                     |
</div>

## Advanced Parameters

<div className="integrations-table">
  | Parameter                | Description                                                                                                                        |
  | ------------------------ | ---------------------------------------------------------------------------------------------------------------------------------- |
  | Assigned Support Company | The organization for the assignee’s support organization. It is second tier of the assignee’s support organization data structure. |
  | Assigned Support Company | The company for the assignee’s support organization. It is first tier of the assignee’s support organization data structure.       |
  | Assigned Support Group   | The group for the assignee’s support organization. It is third tier of the assignee’s support organization data structure.         |
  | Assignee ID              | The login ID of the assignee of the incident. Must be used together with the `Assignee Name` field.                                |
  | Assignee Name            | The full name of the assignee of the incident. Must be used together with the `Assignee ID` field.                                 |
  | Company                  | The company associated with the incident.                                                                                          |
  | Description              | The description of the incident.                                                                                                   |
  | Detailed Description     | The detailed description of the incident.                                                                                          |
  | Impact                   | The impact level of the incident.                                                                                                  |
  | Incident Template ID     | The ID of the incident template that will be applied on the created incident.                                                      |
  | Region                   | The region associated with the company.                                                                                            |
  | Reported Source          | The reported source of the incident.                                                                                               |
  | Service Type             | The service type of the incident.                                                                                                  |
  | Site                     | The site associated with the site group.                                                                                           |
  | Site Group               | The site group associated with the region.                                                                                         |
  | Status                   | The status of the incident.                                                                                                        |
</div>

## Workflow Library Example

[Update Incident with Bmc Remedy and Send Results Via Email](https://library.blinkops.com/workflows/update-incident-with-bmc-remedy-and-send-results-via-email)

<div className="iframe-wrapper">
  <div className="iframe-media">
    <img src="https://mintcdn.com/blinkops-2/ojHYuDeYX5FWuN8a/img/Icons/play-box.svg?fit=max&auto=format&n=ojHYuDeYX5FWuN8a&q=85&s=b8af968e71438a9499c3223c9bd29fb2" alt="Workflow Library" width="16" height="16" data-path="img/Icons/play-box.svg" />

    Preview this Workflow on desktop
  </div>

  <iframe className="iframe" src="https://library.blinkops.com/workflows/update-incident-with-bmc-remedy-and-send-results-via-email/canvas" />
</div>