Cases

In the Cases Tab, you can find everything related to the Cases you have created.

The Cases table includes the following fields:

Fields	Description
Severity	This is the severity rank of your Case.
Case ID	This is the case's ID number.
Name	The name of the Case.
Summary	A summary of the Case.
Case Type	The type of Case.
Tags	Tags given to the Case.
SLA	The SLA represents the time the Case will expire
Created At	Date and time the Case was created.
Case Manager	The person who manages the Case.
Mitre Attack	A MITRE ATTACK method or strategy used in the attack. This helps categorize and understand the attack better. For more information about the MITRE ATTACK feature , click here
Collaborators	Users who collaborate on the case
Status	Status of the Case.
Response	Case Management Response Actions.
Close Reason	The reason why the case was closed
Closed At	Date and time the Case was closed.

note

You can also select multiple records in the table by selecting the checkboxes next the the records. A floating bar will appear at the top of the screen with the options to change the status of multiple cases, export the selected records to CSV or to delete the selected records.

Response Field

The Response field enables you to add incident response workflows, customized for each table of the Case Management tables. The workflows associated with a table can be then activated by Case Management users.

1. Select the icon and an edit option will appear.

2. A popup will appear with the option to Add Action.

3. Proceed to select the Add Action option and give the new action a name, choose the desired Workflow, enable for types and then click the apply configuration button.

4. You will have the choice to either add another action or save the one you just made.

5. Once completed and saved, you can then trigger all the workflow actions within the dropdown menu for actions

Editing Case Status's

1. You can customize your case's status by clicking on icon next top the Status field in the case table and selecting the edit option.

2. You can edit your case's status by modifying the names, the color that represents the status and add your own active statuses.

3. Lastly, you can modify the SLA for the maximum time a case can remain in the specific status.

4. After you have made your desired changes click the Save button.

Case Settings

In the top-right corner, click on the three dots button and you will the presented with the Additional Information, the Export Case option, the Close Case option and the Delete Case option.

Additional Information

In the Additional information option, you will be presented with all the information pertaining to the selected Cases such as:

• The user who created the Case

• The date and time the selected case was last updated.

• The vendors associated with the selected case. You can add more vendors by checking the box next to a vendor or remove one by unchecking the box.

• The Mitre Attacks associated with the selected case. You can add more Mitre Attack options by checking the box next to a category or remove one by unchecking the box.

• A checked box indicating the selected case was closed by a Workflow. If the box is not checked, then the selected case was manually closed by a user.

Export Case

The Export Case option , will automatically download a ZIP file containing PDF files and CSV files all pertaining to the selected case.

Close Case

The Close Case option , opens a pop-up where you can:

• Modify the reason for closing the selected case.
• Manage attachments by adding attachments up to 500MBin size
• Update or add details related to the reason for closing the case

info

Click the "Save" button to apply any changes made.

Delete Case

The Delete Case option will delete the selected case.